Return and Refund Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns
You may request a return within 7 days of receiving your item. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-returnable items
Certain items are not eligible for return, including:

• Sale or discounted items
• Personal care or hygiene products
• Customized or made-to-order products

Refunds
Once we receive and inspect your return, we will notify you of the status. If approved:

• Your refund will be processed within 5–7 business days
• The amount will be credited to your original payment method

Shipping Costs

• Shipping charges are non-refundable
• Customers are responsible for return shipping costs unless the item is defective or incorrect

Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.

Contact Us
For any return or refund requests, please contact us at:
Email: virelly.jewellery@gmail.com